Profile
Motivated & adaptable professional with a foundation in Computer Science and hands‑on experience across web development, low‑code platforms, and property lettings, sales & admin.
Strong communicator, creative problem‑solver, and quick to design solutions that make teams more efficient. I thrive on turning complexity into clarity and shipping practical features that bring real‑world impact.
Experience
Customer Service Advisor — G4S Oct 2024 – Jan 2025
- Provided accurate, efficient support in a fast‑paced call centre; maintained a 100% quality score.
- Built strong rapport and contributed to a positive team culture; became a trainer for colleagues.
Sales Consultant — YPP Lettings Feb 2023 – Aug 2023
- Achieved personal and group sales targets through proactive engagement and closing skills.
- Created a booking organisation system that streamlined processes within two months of joining.
- Reduced rent arrears by £200,000 (50%) in one day via coordinated team effort.
- Produced sales team wiki and IT guides, improving efficiency and reducing technical errors.
- Handled admin responsibilities including arrears chasing, landlord communication, and contracts.
Graduate Management Trainee — Enterprise Rent‑A‑Car Aug 2022 – Nov 2022
- Boosted customer service matrix scores by 50% through process improvements.
- Implemented 48‑hour callback system; marketed corporate accounts and secured two major accounts.
- Carried out day‑to‑day branch operations: sales, administration, and customer relations.
Service Assistant — Fresh Property Group (Steelworks, Sheffield) Mar 2022 – Aug 2022
- Front‑of‑house support across student & BTR accommodation; resolved resident enquiries daily.
- Coordinated property viewings and promoted sites to prospective tenants using varied sales techniques.
- Maintained site data and reports for business needs, supporting management with admin and statistics.
- Managed social media channels (WeChat, Weibo) to engage international tenants and agents.
Head of Technology & Development — F1ABEEZ (Online Community / NFP) Jun 2021 – Aug 2022
- Built and maintained Notion‑powered website; delivered new features to members.
- Grew the community from ~100 to 350 members in three months through UX/content improvements.
- Created graphics for social platforms; led beta‑testing with KPI tracking.
Education
Graduate Diploma in Computer Science — Goldsmiths, University of London 2023 – 2024
Specialising in Web Development (64% — 2:1 equivalent). Modules: Interaction Design (74%), Agile Software Projects (69%), Databases (59%), Mobile Development (54%).
BA Business Management — University of Sheffield 2019 – 2022
Focused on marketing, teamwork, and operations. Developed strong presentation, communication, and analytical skills. Final year classification: 2:2.
Foundation Course — Univ. of Sheffield International College 2017 – 2018
Biological & Life Sciences pathway. Achieved an average of 79% (First‑class equivalent).